Refund policy
Return & Refund Policy
30-Day Returns At Huna Jewelry, we want you to love your purchase. If you're not satisfied for any reason, we offer a straightforward return process.
Overview
- Return window: 30 days from the day you receive your order.
- Condition: Items must be unworn, unwashed, in original condition, with all tags and original packaging.
- Restocking fee: None.
Who pays return shipping
- Faulty, damaged, or incorrect items: We cover the full cost — no charge to you.
- Change of mind (wrong size, no longer wanted, etc.): Return shipping is the customer's responsibility, and original shipping costs are non-refundable.
How to start a return
- Email info@hunajewelry.co.uk with your order number and the reason for return.
- We'll reply with return instructions and the return address.
- Repack the item securely with all tags and packaging, and send it back per the instructions.
Refunds Once we receive and inspect your return, your refund is processed to your original payment method within 7 business days (timing after that depends on your bank or card provider).
Exchanges Yes — we're happy to exchange. If you'd like a different size, colour, or style, email info@hunajewelry.co.uk within 30 days of delivery and we'll help arrange it.
Non-returnable items For hygiene reasons, some items may be marked non-returnable in the product description.
Huna Jewelry
Pernisstraat 60, 2729 EG Zoetermeer, Zuid-Holland, Netherlands
Email: info@hunajewelry.co.uk
Phone: +31 20 3698662
Customer service:
Monday–Friday 9:00 AM–6:00 PM (GMT),
Saturday–Sunday 10:00 AM–5:00 PM (GMT)
We reply within 1–2 business days.